Three Trees Planted, Free Shipping & 30-Day Returns

Return Policy

COVID-19 Update:
Shipping times are extended due to the COVID-19 pandemic. If your order has been marked as shipped, it will arrive but delivery time may be extended by up to 10 business days. 
These countries may experience larger delays:
- Canada
- New Zealand
Other countries should experience only slight delays. 
 
Please email us at info@kaaius.com or send us a message on Facebook if you have any questions.
 

 

Policy
Our policy lasts 30 days from the date of arrival. If 30 days have gone by since your purchase arrival, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also do not accept returns on products that are on sale unless they are defective on delivery. Also, any customized products cannot be returned. Additionally, we do not accept return on items ordered by mistake, if you've seen an ad for a lower price for a similar product elsewhere, organically found a similar/the same product elsewhere for a lower price, or if you are afflicted with "Buyers Remorse". Tips are also non-refundable. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items needs to be in transit with no additional tracking updates for a minimum of 30 days for it to be considered lost and applicable for a refund. (Due to COVID-19 delays, this has been extended to 45 days.)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact us. Keep in mind it may take 3-5 business days to process a refund by your bank. 
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kaaius.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kaaius.com to set up a return for damaged and defective goods. Please note that the customer will pay for return shipping. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us for the return address.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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